Privacy policy.

1. Introduction

We understand that you are aware of and care about your own personal privacy interests, and we take that seriously. This Privacy Policy describes the the policies and procedures of With Pillar Inc. (“Pillar”, “us”, “we”) regarding its collection and use of your personal data, and sets forth your privacy rights. We recognize that information privacy is an ongoing responsibility, and so we will from time to time update this Privacy Policy as we undertake new personal data practices or adopt new privacy policies. This Privacy Policy is also incorporated specifically by reference in our Pillar Terms of Service, and any other contracts you may enter into with Pillar. 

This Privacy Policy is intended to meet our obligations and duties relating to Personal Information under the legal and regulatory requirements of the jurisdictions in which we operate. If you are a California resident, our privacy practices comply with the California Consumer Privacy Act of 2018 (“CCPA”), and any CCPA-specific information is identified in this Policy.  

Services are not directed to individuals under the age of eighteen. If you become aware that anyone under eighteen has provided us with Personal data without parental consent, contact us at support@withpillar.com. 

Pillar may revise the terms of this Privacy Policy in its sole discretion at any time by updating this page. We encourage you to check our Site frequently to review the current Privacy Policy in effect and any changes that may have been made to it. If at any time you do not agree with this Privacy Policy, please discontinue your use of Pillar Services.

2. How and why we collect Personal Information

We collect Personal Information from and about you to:

  • Create and maintain your account.

  • Assess eligibility and suitability for participation in Pillar Services.

  • Comply with applicable laws and regulations.

  • Setup and maintain accounts to facilitate payment for Pillar services.

  • Provide you with the Services that you request from Pillar.

  • Correspond with you, and otherwise enable and facilitate your use of and provision of Services.

  • Provide you with information about, and solicit your further participation in, the Services (which may include research and development purposes).

  • Offer customer support, technical support, maintenance, and product development.

  • Protect against fraud, Site misuse, privacy and security breaches.

  • We ensure that all uses of your Personal Information have one of the foregoing legal bases: Personal Information (i) that is necessary to provide the Services, including customer support, personalized features, and safety and security protections, (ii) for which we have a legitimate interest not overridden by your data protection interest, such as research and development, marketing, and protecting our interests, (iii) to comply with our legal and regulatory obligations, or (iv) where you have given prior consent to such collection and use, which you may withdraw with respect to further processing.

We collect information by asking you to enter information (including Personal Information) into forms, by observing your account activity and usage of the Services, by logging your access and activity on the Site, by your uploading of documents and content, by direct communication with you and others by telephone and video, and by online or electronic messaging means both on-Site and through off-Site Services. If you register or use the Services through a third-party site or application such as Facebook, we may collect Personal Information from them. 

3. Types of Personal Information that we collect

For purposes of this Privacy Policy, “Personal Information” means information relating to a living individual who can be identified from that data (or from that data and other information in our possession). We may collect Personal Information including:

  • Identifiers including your name, address, email, phone

  • Protected Classes including gender, age, sexual orientation, ethnicity, religious or philosophical beliefs, health and wellness information, self-assessment and feedback data and results

  • Inferences including personal information about your goals and aspirations for Pillar Services, or inferences derived from that information.

  • In connection with your participation in Services, we collect wellness and health data as necessary received through direct or indirect communication, self-assessment data and results, such as information you input or provide when using Services. 

  • Service usage and purchase history, as well as records of your communications with Pillar and customer service requests.

  • If you invite others to use Pillar, we may retain Personal Information related to your referral.

  • For those considering careers with Pillar, professional data and education information such as resume, employment history, citizenship information, and position sought as applicable.

  • Information requested or required by regulatory or governmental authorities or law enforcement bodies.

  • Behavioral and marketing information such as your interests, and your public social media presence.

  • Our Site uses cookies and pixel tags to collect information from your computer, browser, phone, or other devices and software used to access the Services, and logs this information in log files. This information includes among other things your device ID, ISP, IP address, user IDs and access tokens for third party sites such Facebook, information you have authorized a third party to share, and any information you have made public on those services.

4. Record Retention

Pillar keeps and stores records for each client in a cloud-based record-keeping system. Pillar has entered into a HIPAA Business Associate Agreement with the record-keeping system. We may retain or delete your Personal Information for as long as we need it, or otherwise prescribed by law, even after you no longer use Services or terminate or deactivate your account or your relationship with Pillar, among other things for backup, archival, contract enforcement and dispute resolution, auditing, and regulatory compliance purposes. We may also keep a record of correspondence with you (for example if you have made a complaint) for as long as is necessary to protect us from a legal claim. 

5. Exceptions to Confidentiality

Pillar does not sell your Personal Information to third parties. Like any company, we may disclose Personal Information that we have collected with our affiliates and third parties (whether located within or outside your jurisdiction) for the purposes described above. This includes:

  • Your provider is obligated to alert authorities if he or she believes that there is suspected abuse or neglect of children, the elderly, or of a person with a disability. Your provider is also obligated to alter authorities if he or she believes that there is a serious threat to your health or safety or that of another person.

  • For law enforcement purposes, we may be required to disclose Personal Information for the purposes of complying with any law, rule, regulation or guidelines.

  • Any affiliate, adviser, contractor, agent or third party service provider (including but not limited to affiliated coaches and payment providers) who provide us with services relating to administration, telecommunications, payment, compliance, operations, customer service, information technology, records and data storage, performance measurement and compilation and analysis in connection with our provision of the Site and Services and our operations.

  • Our service providers who provide us with security, fraud prevention, marketing technology, information technology, site analytics, site maintenance, software development, electronic signatures, identity verification and other features to provide Services, provided that all such parties will be under confidentiality duties to protect and not share any Personal Information we give them.

  • Members of the Pillar community, if you have chosen privacy settings that indicate you wish to share some or all of your profile, status or experience to such members.

  • To third parties you agree or ask us to disclose Personal Information.

  • Any other person under a duty of confidentiality to Pillar or its affiliated entities that have undertaken to keep such Personal Information confidential.

6. Your Rights regarding Personal Information

Under certain circumstances, you have the right to do the following:

  • Request to access your Personal Information and obtain information regarding the processing of your Personal Information, subject to applicable laws and regulations, including transferring to you or to a third party you choose, a copy of any automated Personal Information you provided consent for us to use, in a structured, commonly used, machine-readable format, in accordance with applicable legal and regulatory requirements.

  • Correct your Personal Information, including any incomplete or inaccurate information, subject to applicable laws and regulations.

  • Erase your Personal Information in certain circumstances (e.g. where there is no good reason for us to continue using it), as long as it is in compliance with minimum data retention laws.

  • Object to or request that we restrict our processing of your Personal Information, including deleting or removing it, even in cases where we have a good reason to use it, based on something particular to your situation, subject to our legal and regulatory obligations as described above.

  • Withdraw any consent you have previously given to us with respect to the Personal Information.

  • Opt out from direct marketing at any time and without charge by contacting us directly at support@withpillar.com. 

  • Ascertain our policies and practices in relation to Personal Information and be informed of the kind of Personal Information held by us as well as the main purposes for which Personal Information held by us is or is to be used.

  • The above functions should be available on the Site, or else by contacting us at the addresses stated in this Privacy Policy. Please note that we have the right to charge a reasonable fee for the processing of any Personal Information access request, to the extent permitted under local laws and regulations.

7. Your California Privacy Rights

California’s “Shine the Light” law (Civil Code Section 1798.83) permits users of the Site and Services that are California residents to request certain information regarding our disclosure of Personal information to third parties for their direct marketing purposes. To make such a request, please send an email to support@withpillar.com or mail your written request to co-President Caroline Early at 1334 33rd Avenue, San Francisco, CA 94122, USA.

Effective from January 1, 2020, the California Consumer Privacy Act of 2018 (the “CCPA”) grants California residents certain rights with respect to Personal Information collected by businesses. If you are a California resident, you may exercise the following rights, subject to certain exceptions and limitations:

  • The right to know the categories of Personal Information we collect, use, and disclose about you, and the categories of sources of the information and third parties with which we have shared Personal Information during the past twelve months.

  • The right to request that we delete the Personal Information collected from you.

  • The right to opt out of any sale of your Personal Information.

  • The right not to receive discriminatory treatment for exercising your privacy rights.

California residents who wish to exercise any of their CCPA rights should contact us via email at support@withpillar.com. We may need to request additional information from you to verify your identity or understand the scope of your request. You may designate an authorized agent to make a request on your behalf by providing us with written authorization or a power of attorney, signed by you, for the agent to act on your behalf. You will still need to verify your identity directly with us.

8. Cookies and similar technologies

When you access the Site or Services, we and certain information providers may place cookies, pixel tags, web beacons, page tags, or other data-gathering and transmitting tools or files on your device. These help us recognize you as a user, customize and personalize the Services, study and improve our offerings, collect information about your device and software in order to improve Site performance or prevent fraud. Most Internet browsers are able to disable or remove these cookies, and will contain instructions on how to do so, but doing so could affect your ability to use the Site and Services. We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website (e.g., to enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services).

  • Performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works (e.g., by ensuring that users are finding what they are looking for easily).

  • Functional cookies. These are used to recognize you when you return to our website (e.g., to personalize our content for you, greet you by name and remember your preferences).

  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed, to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Some web browsers provide a Do Not Track feature that sends signals to the websites you visit to indicate that you do not want your online activities tracked. There is currently no industry agreed-upon response to a Do Not Track signal. At this time, we do not support the Do Not Track browser option.

9. Age restrictions

Pillar Services are directed at and intended solely for adults according to the age of majority and other laws of their jurisdiction. We do not knowingly collect any information from anyone under the age of 18 or allow them to use the website or Services. If you learn that we may have inadvertently collected any such information, please contact us immediately for a resolution.

10. Other sites and services

Pillar may refer you to third parties, via links from its Site or Services, communications from Pillar, or otherwise. These include among others payment processors, electronic signature services, educational and informational sites, and social media sites. Pillar is not responsible for the privacy policies and practices, performance, or terms of use and other contracts offered by these third parties, and does not endorse, provide, or provide any warranties with respect to any content or services they offer you. Please remember that when you go to another website or other service, that service may have its own privacy policy that applies in place of or in addition to ours.

11. How we protect your Personal Information

Pillar is committed to maintaining the confidentiality, accuracy, and security of the Pillar community’s Personal Information, to honor our clients’ integrity, respect the trust the Pillar community places in us, and for purposes of compliance.

We protect Personal Information by using software, physical safeguards, and internal procedures, in compliance with applicable laws and regulations. This includes using secure servers, encryption, and locked facilities as applicable. We maintain access policies designed to limit access to Personal Information to those who need to know as part of the Services, and education and training for employees on the importance of confidentiality. We have a policy of requiring companies that work with us to protect Personal Information as well. The data that we collect from you is stored on our servers or on servers provided by cloud service providers.

We ask you to help by taking reasonable precautions to protect your own files, use secure passwords, and generally exercise due care with any sensitive information about yourself or other people.

No security system is completely without risk. If there is a security or data breach affecting your Personal Information, we will attempt to investigate and as appropriate, notify you and take other applicable legal steps. Further, if you become aware that any Personal Information we have appears to be inaccurate, and you are unable to correct it yourself from your user account, you may contact us as described below. You may also contact us anytime if you have questions regarding your Personal Information, the Services, or any other matter.

12. Policy Changes

This Privacy Policy may be amended from time to time at any time. For the purposes of any such amendments, our posting of a revised version of the Privacy Policy, with an updated version date, is to be considered adequate notice to you of the amendment. Any revised version will be effective as of the time posted to the Site, or otherwise noticed to you. Therefore, you should review this Privacy Policy periodically. We may require you to affirmatively assent to any revised version of this Privacy Policy as a condition for continued use of the Services or as required by relevant laws or regulations.

Contacting Us

Pillar is the “controller” of your Personal Information. Pillar is the contact for all matters related to this Privacy Policy, including without limitation, any complaints or requests for access to and correction of your Personal Data.

You may contact support@withpillar.com.

This Agreement was last updated December 6, 2022.